Orren Ellis Zahara 111" Wide Leather Match Sofa & Chaise Free Returns

Forest Hill Console Reclining Sofa by Palliser Furniture for Living Room in Best Seller Store

I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.

All-New Orren Ellis Zahara 111" Wide Leather Match Sofa & Chaise for Living Room

No problems! Wayfair usually comes through on whatever it is that you order through them. I've had a few problems with a couple of furniture pieces, but they replace it w/o any hassle whatsoever. It's just that you have to wait for the piece to be shipped again which is a minor inconvenience sometimes. All-in-all, I'm very happy with my Wayfair experience and would recommend shopping with them to any and all.

Corniche 115" Genuine Leather Sofa & Chaise by Orren Ellis for Living Room Amazing Furniture

Ordered new Luxury Sofa. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Luxury Sofa originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.

San Juan Genuine Leather Reclining 84" Rolled Arm Sofa by Omnia Leather for Living Room Best Gift

After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Luxury Sofa was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Luxury Sofa are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!

New Rankin Power Reclining Sofa by Red Barrel Studio

I ordered a Luxury Sofa and after I realized it was going to arrive later than expected I tried to cancel online with no luck as the system told me it was already loaded for shipment. The customer service rep was outstanding and got everything taken care of for me in a matter of minutes. Very impressed and will continue buying from Wayfair as a result!

The 6 Best Places to Shop Omnia Leather Morgan Leather Reclining Sofa

Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.

On sale Chelsea Home Calexico Sofa Sleeper for Living Room

I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time.

ORDER Rosdorf Park Ehlers 94'' Rolled Arm Sleeper for Living Room

Not sure of the low score on this company my 1st interaction with them was superb from the website where I shopped to the pricing and the delivery was so fast I couldn't believe it packaged securely and exactly what I expect from the website pictures I'll reccomend them with no problem plan to shop with them as needed things do occur an I had no issues with my 1st purchase if it changes down the way I'll update the rating

Delia 91" Recessed Arm Sofa by Palliser Furniture of Dreaming

Well I had not bought one thing online in my life and heard about Wayfair. I was moving for the first time in 24 years and decided out with the old and in with the new. I refurnished every room in the house via wayfair over a period of 4-5 months. Oh yes there were some bumps in the road with damages and either waiting for full replacements or repair parts, this is where the bumps came in. The customer service reps were first class in making things right and always told me donate the current item I had rather than me pay for return shipping etc.which was always gratefully received I might add.

Saving More Saltford Ii Sofa Red Gold Fabric by Rosdorf Park

I have been purchasing from Wayfair for several years, and I love them! Their shipping is free- which is very important to me because I do not have access to easy shopping living in the country. The products offered have good quality, and I especially Love their art work! It is very unique and different. I review my orders honestly and quickly- and receive reward monies for doing so. A nice touch! I share my great experience about Wayfair to many others who want to update their own look and where to purchase good home items.

Decor Living Room with South Cone Home Valentine Lux Microfiber 84" Armless Sofa by your $1639.99

I needed furniture for my new apartment, so I ordered two Luxury Sofa for my house, as well as a bed and mattress for my bedroom. I also ordered two sets of dishes, cloth napkins, and placemats for the kitchen. I have nothing but glowing remarks for Wayfair. Quality of everything is AMAZING, and it was all delivered on time--some even earlier than expected! I highly recommend their products and appreciate the awesome customer service!

Celebrate with Carlyle Genuine Leather 101.5" Rolled Arm Sofa by Lexington

I have been ordering from Wayfair for years and they consistently advertise products with accurate descriptions and pictures. I recently bought a Luxury Sofathat didn't match the web description; Wayfair imediately provided a shipping label and the shipping cost for the return was minimal. Many places charge so much to return a Luxury Sofa that in the past I kept the item instead of returning it.

Discount Bellini Italian Home Genuine Leather 80'' Square Arm Sofa Bed for Living Room

I ordered a Luxury Sofa from Wayfair recently and was glad to see that it would be arriving before my upcoming trip. I found out late in the process that the delivery would be delayed and was freaking out! So by being int ouch with the customer service dept. I was eventually put on the line with J. He is a delivery specialist, and he saved the day! He not only coordinated it all, but even got it there on a Sunday for me! The set is gorgeous, so the quality of their product is obviously great as well. Thank you J. and the Wayfair team!

Your Kellex Hugo 73" Square Arm Sleeper for Living Room

Selection says it all no matter which room were shopping for it always comes back to wayfair. We've bought a Luxury Sofa and to many small items to list through Wayfair. The standard shipping or drop delivery for big items it has always gone great that gives me piece of mind not having to worry about lost items. I'll keep shopping through Wayfair because it's easy, safe and the prices are very fair.

Latitude Run Fai Sunbrella 101" Square Arm Sofa of Dreaming

I am so surprised by any bad reviews of Wayfair! I have ordered a large amount of products from them in the past 6 months because we are renovating our house. Everything from dressers to vanities to medicine cabinets to side tables to draperies and even 2 bed frames. Everything - everything, has been delivered in a timely fashion and has been of the highest quality! If I need to return or exchange something customer service was extremely helpful! I love Wayfair!

Highbridge Sofa by Gracie Oaks Check Stock

Great company and wonderful, products quality products. Fast service and customer service is very helpful. I had one item arrive missing a part. I was told that they could send me a new product or send me the part. I had the missing part within a week. No questions asked. Everything else I ordered came packaged great with no defects and when the large item arrived, the delivery men put it just where I needed it. I would highly recommend this company.

Woburn 103" Wide Genuine Leather Square Arm Sofa by Westland and Birch for Living Room Read more information

We ordered a Luxury Sofa which had been difficult to find, and when the Luxury Sofaarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future.

Where to Get Tommy Bahama Home Riversdale Sofa for Living Room

We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Luxury Sofa was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.

Dalton Genuine Leather 80" Charles of London Sofa by Bradington-Young for Living Room in USA Store

I ordered a Luxury Sofa from Wayfair and another Luxury Sofa from another company last month, the couch came within 2 weeks, the Luxury Sofa, still hasn't arrived. I want to thank Wayfair for fulfilling their end of the sale. Service was great, shipping was fast, and delivered with care. I only wish they had the other Luxury Sofa as I'm quite sure I'd be enjoying that as well right now. I at 1st felt Wayfair prices were a bit higher than other retailers, but I'm at the point I'd rather pay the extra just to rest assured that I will receive my order. I will be a returning customer, and want to thank you for the positive experience shopping at Wayfair. You earned my trust and we'll worth every time.

Affordable Annie Selke Home Portola Armless Sofa for Living Room

This store has everything for your home and the largest selection you will find anywhere. I was shopping for Luxury Sofa and thought I would find a few here, could not believe the amount they had. I found what I was looking for and they were less expensive than any other stores. They offer free shipping on all items over $49. You will fall in love with there customer service. They are my new go to store.

Geri Genuine Leather 84.5" Wide Square Arm Sofa by Corrigan Studio for Living Room Compare prices.

I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Luxury Sofa with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!